For every third-party App integration, there are many tables that can be imported. Outside of the reference tables, here are some of the most used tables for your analytics:

  • Account Overview

    Optionally, you can filter the results by phone numbers.

  • Addresses

    When you purchase a phone number in Talk, some countries have regulations that require you to provide an address to verify your business.

  • Agents Activity
  • Agents Overview
  • Calls(Incremental sync)
  • Call Legs(Incremental sync)

    A call leg is a logical connection between two voice gateways or between a gateway and an IP telephony device.

  • Current Queue Activity

    Optionally or if you notice inconsistencies with the returned values, you can filter the results by phone numbers.

  • Greeting Categories
  • Greetings
  • IVRs
  • IVR Menus
  • IVR Routes
  • Phone Numbers